At VaporizerUSA, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, you may return eligible items within 30 days of receipt for a refund or exchange under the following conditions:

1. **Eligibility for Return**: Items must be unused, in their original packaging, and in resalable condition. Certain products, such as opened vape liquids or used vaporizers, may not be eligible for return due to health and safety regulations.

2. **Return Process**:
– Please contact us at 805-898-7022 or email [email protected] to initiate a return.
– We will provide you with a Return Merchandise Authorization (RMA) number and further instructions.

3. **Shipping Costs**: Customers are responsible for the return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping fees.

4. **Refunds**: Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

5. **Exchanges**: If you would like to exchange an item, please follow the return process and place a new order for the desired item.

6. **Damaged or Defective Items**: If you receive a damaged or defective item, please contact us within 7 days of receipt to arrange for a replacement or refund.

Thank you for shopping with VaporizerUSA!